The terms for usingour website and care.

These terms are between you and Munaza Physio Studio ("the clinic", "we", "us"), a physiotherapy clinic at Hasham Street, Karim Block, Allama Iqbal Town, Lahore 54570, Pakistan, led by Dr. Munaza Ghani.

They apply when you visit munazaphysio.studio or booking.munazaphysio.studio, book or change an appointment, use the patient portal or receive care in the clinic, at a home visit or by telehealth. By using these services you agree to them. If you do not agree, please do not use them. How we handle your personal information is set out in our Privacy Policy.

The clinic provides physiotherapy assessment and treatment. Information on this website, including articles, exercises and tools such as the posture check, is general information. It does not replace an assessment by a qualified physiotherapist or advice from your doctor.

• Not an emergency service. If you think you are having a medical emergency, call your local emergency number or go to the nearest emergency department.
• Suitability. A physiotherapist decides after assessment whether treatment is appropriate for you. We may decline or stop treatment, or refer you to another clinician, where it is not safe or suitable.
• Accuracy. We take care to keep the website accurate and up to date, but we do not guarantee that every page is complete or current.

• Booking. An appointment is confirmed when we confirm it to you. Please give accurate contact and health details when you book.
• Changing or cancelling. Please tell us as early as you can if you need to change or cancel, so another patient can use the time. The notice period and any late-cancellation or missed-appointment fee are shown on the booking page and in your confirmation.
• Running late. If you arrive late we may need to shorten the session so that the next patient is not delayed.
• Home visits and telehealth. These depend on availability, your location and suitability for your condition, and are confirmed at booking.

• Fees. Our current fees are published on the Pricing page and shown during booking. We may change fees for future appointments. A fee confirmed to you for a booked appointment will not change.
• Payment. Payment is due at or before the appointment, as shown when you book, by the methods we accept.
• Refunds. Where a refund is due, for example when we cancel an appointment, we return it by the same method wherever possible. Refunds for cancellations by you follow the cancellation terms shown at booking.
• Insurance. Unless we tell you otherwise, you are responsible for fees and for claiming from any insurer yourself.

• Give complete and accurate health information, including medications, conditions, pregnancy and allergies, and tell us if anything changes.
• Tell your physiotherapist straight away if something feels wrong during or after treatment.
• Follow the advice and home programme you are given. Results depend on many things, including your own participation.
• Keep your patient portal sign-in details private. You are responsible for activity under your account, and you must tell us at once if you think it has been misused.
• Treat staff and other patients with respect. We may end a session or a relationship where behaviour is abusive or unsafe.

You agree not to misuse the website. In particular you must not:

• try to gain unauthorised access to the website, portal, accounts or systems;
• upload malicious code, or do anything that disrupts the service;
• scrape or copy content in bulk, or use it to train or build other services, without our written permission;
• submit information about another person without their permission, or false or misleading information.

Text, images, video, exercise programmes, illustrations, logos and the design of the website belong to the clinic or are used with permission. You may view and print content for your own personal, non-commercial use. You may not copy, republish, sell or adapt it without our written permission.

If you leave a review or send us content, you confirm it is yours to share and that it is honest, and you allow us to display it on our website and channels. You can ask us to remove it.

We handle your personal and health information as set out in our Privacy Policy, and use cookies as set out in our Cookie Policy. Optional cookies and tags load only if you agree to them on our cookie banner.

Nothing in these terms limits any responsibility we have under Pakistani law that cannot be limited, including for death or personal injury caused by our negligence or for fraud.

Subject to that, we provide the website "as is", we do not guarantee it will be uninterrupted or error free, and we are not responsible for indirect or unforeseeable loss arising from your use of it. We are not responsible for third-party websites we link to, or for outcomes of treatment that depend on factors outside our control. We do not guarantee any particular result from treatment.

We may change these terms, for example when our services or the law change. The version and date are shown at the top of this page. The version in force when you book or use a service applies to it. Continuing to use the website after a change means you accept the updated terms.

These terms are governed by the laws of the Islamic Republic of Pakistan, and the courts at Lahore have exclusive jurisdiction over any dispute arising from them. If you have a concern, please contact us first so that we can try to put it right. If any part of these terms is found unenforceable, the rest continues to apply. Where these terms are translated, the English version prevails.